🏠 OUR SHOP POLICIES

πŸ“₯ RETURN POLICY

-If you're not fully satisfied with your order, we gladly accept returns or exchanges if made within 14 days of receipt.

-Our customers have a 2-weeks return policy and money back guarantee however, 10% restocking fee applies.

-Returns will only be accepted in the same condition as when purchased without any signs of wear, tear or use. We enforce these policies and we ask for your understanding since our rugs are professionally washed and softened and it is a costly step to repeat after they are returned to our inventory.

-We offer a 1-year trade-up policy for another rug of design and size.

_________________________________

🏦 "LAYAWAY OPTIONS for our INVENTORY ITEMS”

For your convenience: A LAYAWAY program is now available. Layaway plan options are: 25% down with payment terms up to 12 months. Equal monthly split payments must be within the layaway period. Items will be shipped after completion of all payments. Cancellation of a layaway purchase after 30 days will result in a small restocking fee of 10% of the sale amount.

_________________________________

πŸ’° ”OUR LAYAWAY POLICY FOR CUSTOM ORDERS"

For your convenience: A LAYAWAY program is now available for custom orders. Layaway plan payments are scheduled as follows:

-1st payment of 1/3 deposit down when you place your custom order.

- 2nd payment of 1/3 due at the completion of rug weaving.

- 3rd payment of 1/3 for the remaining balance is due after completion of the washing and drying processes.

It will be discussed with each customer when increment payments become due with each step of the custom order. Layaway items are shipped after completion of all payments.

In the event of cancellation of your custom order after 14 days a restocking fee of 10% of the sale amount will be applied to cover the costs of materials and labor.